Terms And Conditions

INKUTO INTERNATIONAL OY
INKUTO ORGANICS

1. GENERAL TERMS AND CONDITIONS
This web store is designed for the sale of products manufactured by Inkuto Organics
(Inkuto International Oy) (registered no. 2306810-4) (also referred to as ‘Inkuto’, ‘we’,
‘the seller’). These terms and conditions apply between Inkuto and their customers
and concerns orders placed through our online store.
Inkuto is not responsible or liable for compensation or damages caused by Force
Majeure; any unforeseeable fact or changes in conditions that are beyond Inkuto’s
control, including any changes to regulations or restrictions arising out of global
pandemic(s).
Inkuto reserves the right to update these terms and conditions without prior notice.
ORDERS & CONFIRMATION
Inkuto has the right to cancel the delivery of an order if products and/or their requisite
ingredients are not available at such time as the order is placed. In such a case,
Inkuto will reimburse in full the order price that has already been paid.
CHANGES
Inkuto reserves the right to make minor changes to product ingredients that may be
necessitated by availability, formulation amendments, or product development.
LIMITATIONS TO DELIVERY
Inkuto’s webshop is intended to be available to all persons, irrespective of
geographical location. We try to provide shipping options as widely as possible but
are sometimes restricted by third parties.
Inkuto encourages customers to make contact through our website or email to
highlight any locations that appear to be outside of our delivery range, and we
undertake to investigate the possibilities of any amendments to our standardised
shipping arrangements.
SATISFACTION GUARANTEE
If Inkuto cannot deliver a product or if the delivery is delayed by more than 30 days
for reasons caused by us, any received payment will be reimbursed in full.

2. CUSTOMERS AND DATA PROTECTION
Any sale made through our webshop is governed by the terms and conditions of the
Finnish Sales of Goods Act.
When placing an order, a customer shall provide requisite contact details, as
necessary, to facilitate the delivery of that order. These include the name, address,
phone number and/or e-mail address.
Customer data may be saved in an electronic customer register, and which
information is used for the purpose of maintaining customer relationships. Inkuto will
not use your data for any other purposes, nor sell on or otherwise make available to
any third party that data.
Inkuto undertakes to respect all customers’ privacy and to protect their data.
After a purchase has been made, the customer may receive an invitation to give a
product review. Responding to this invitation is voluntary. The invitation only
concerns products already purchased by the customer. The review is shown without
publicly revealing the customer’s contact details. Inkuto uses information from
product reviews to improve their customer experience and services.
Inkuto’s website uses cookies, to enable the development of the website and to
make it even more user-friendly. The purpose of cookies is to ease, improve, and
speed up the user experience. Cookies may also be used to provide better-targeted
offers and product recommendations to customers.
The user’s browser is likely to accept cookies as a default setting, but the user can
also disable cookies in the browser settings or by deleting cookies from the browser
at the end of each use.

3. PRICE LIST
We check the prices on our website periodically and they generally include VAT (or
Alv.).
Inkuto can also offer wholesale prices for on-sellers or retailers, and any request for
such prices will be considered on an individual basis. Request for wholesale prices
may be submitted through our website, and with full, relevant purchaser details,
including name, company name, registration number, registered address and VAT
number, where appropriate.

4. DELIVERY
Information regarding delivery is provided as part of the shopping experience on our
webshop. Generally, purchases are delivered via third party postal services, mostly
Posti (in Finland) and their affiliates (internationally). We also select other couriers on

occasion, too. Delivery will be made either to an address, or to a local collection
point, such as a local shop or local automatic post collection box.
Whilst Inkuto cannot be held directly responsible for delivery times, we do undertake
to post orders within 3 days of receipt of order, where items are in stock, or within
one week, where new batches must be made.
Postal delivery is generally next day, or within two days, in Finland, after posting.
European destinations usually take between 4 to 10 days after posting. Other
international deliveries, however, can sometimes take significantly longer, depending
on location.

5. PAYMENTS
Up-to-date information on methods of payment can be found at the webstore site.
These include credit cards, debit cards, and, in Finland, by direct online bank
payments. These services are provided by Paytrail, and, in the case of card
payments abroad, also by PayPal.
Customers can use credit card, debit card, online banking, mobilepay and bank
transfer to pay for their purchases at our online store. Additional information via e-
mail at the address: info@inkuto.com.

PAYMENT INTERMEDIARY
We currently use two payment intermediaries:
1. Paytrail Oyj (2122839-7) co-operates with Finnish banks and credit institutions
as the payment service provider. Paytrail Oyj appears as the payee on the
bank statement or card invoice and forwards the payment to the merchant.
Paytrail Oyj has a payment institution license. In the event of a complaint,
please contact the supplier of the product in the first instance. Payments are
safe, as all data related to the payment are relayed via an encrypted
connection.
Read more about Paytrail: https://support.paytrail.com/hc/fi
2. PayPal (Europe) S.à rl et Cie, SCA (Trade register number: RCS Luxembourg
B 118 349) is a credit institution (or bank) authorized and supervised by the
Luxembourg financial regulator, the Commission de Surveillance du Secteur
Financier (or CSSF). CSSF registered office: 283, route d'Arlon, L-1150
Luxembourg. Payments are safe, as all data related to the payment are
relayed via an encrypted connection.
Read more about PayPal: https://www.paypal.com/jm/webapps/mpp/what-is-
paypal

The sale is made between the customer and the online store. The online store owns
all the responsibilities related to the sale.
Any and all refunds issued by us, through our payment intermediaries, will be via the
original payment method.

METHODS OF PAYMENT
At the online store, you may choose any alternative payment method offered by
Paytrail or PayPal services.
Via the Paytrail service, you can pay with web bank accounts, mobile wallet,
payment cards (credit/debit). The following payments methods are available:
Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia,
Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay,
Masterpass, Pivo, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard
payment cards.

CONTACT DETAILS FOR PAYTRAIL PAYMENT SERVICES
Paytrail Oyj, business ID: 2122839-7
e-mail: payments@paytrail.com
Phone: +358 20 718 1830 (24/7 daily)
Postal address: Innova 2, Lutakonaukio 7, 40100 Jyväskylä
CONTACT DETAILS FOR PAYPAL PAYMENT SERVICES
PayPal (Eurooppa) S.à r.l. et Cie, S.C.A (Trade register number: RCS Luxembourg
B 118 349)
e-mail: enquiry@paypal.com
Phone: +358 (0)9 7252 2416 (weekdays from 8am to 16.30pm)
Postal address: PayPal (Eurooppa) S.à r.l. et Cie, S.C.A., Klo 22-24 Boulevard
Royal, L-2449 Luxemburg

6. CANCELLING OR RETURNING
The products available in Inkuto’s webstore are generally, but not exclusively,
intended for private customers and consumers. Companies may purchase from the
webstore but are encouraged to contact us separately to enquire about wholesale
prices, or about becoming a reseller of Inkuto products.

The Consumer Protection Act applies to all private customers but does not apply to
trade between companies.
Cancellations may be made before despatch of goods, but may be subject to a
handling fee, unless the cancellation is necessary due to an error on the part of
Inkuto.

Consumers have the right to return unopened products with 14 business days, in accordance with the Finnish Competition and Consumer Authority.

Products may be returned if they can be shown to be defective in some way, or to have been tampered with by a third party. In this case, Inkuto may arrange the return or instruct the customer how to proceed.
Generally, products may not be returned once received and opened by the
customer, other than in the case stated above.

7. WARRANTY, SUPPORT, AND PRODUCT
LIABILITY
Inkuto has standard product liability, according to the Consumer Protection Act, and
in accordance with any EU legislation regarding cosmetic products and their
applications.
Consumers are liable to understand and apply any products in accordance with the
manufacturer’s guidance.
Support, where desired, may be obtained by contacting Inkuto by email
(info@inkuto.com) or by phone (+358 40 751 5178).

8. RECLAMATIONS
Reclamations are processed in writing only. Reclamations can be sent either by e-
mail to the address: info@inkuto.com or as postal letter to: Inkuto International Oy,
Unit 310, Sahaajankatu 20-22A, 00880 Helsinki, Finland. The website also offers a
possibility to send feedback.
Reclamations are processed by our legal department together with our technical
experts.
Settlement of disputes and jurisdiction: All disputes that have not been settled by
mutual negotiations between the parties within 30 days will be processed using the
court at the domicile of Inkuto International Oy as the sole forum.

9. OTHER TERMS
Product liability is restricted to potentially reimbursing the price of the sale.
Upon placing an order at our online store, the customer accepts the terms and
conditions of Inkuto’s webstore. No other terms may apply.

10. CONTACT ADDRESSES
Reg. Address:
Inkuto International Oy,
(Registration No. 2306810-4; VAT/Alv. FI23068104)
Lapinlahdenkatu 23 A 56, 00180 Helsinki, Finland.

Manufacturing and dispatch:
Inkuto International Oy,
Unit 310, Sahaajankatu 20-22A, 00880 Helsinki, Finland.